Position Overview

This Manager, Supplier Support position offers a professional opportunity to lead a supplier support team at a fast-growing, sustainability-driven SaaS company. The contract is remote, offering flexibility and autonomy. Compensation details are not listed, but a competitive salary and benefits package are mentioned.

Working with the Professional Services team, the role focuses on ensuring top-tier service for suppliers. Mentorship and people development are also key facets of the position. The company’s remote-first approach enables you to work from anywhere, with occasional in-person collaboration for those near their offices.

Applicants should hold a bachelor’s degree or higher diploma, possess at least 4 years’ experience in a related role, and demonstrate top communication and leadership abilities. Passion for supporting talent development and a keen interest in sustainable operations are valued.

Assent has achieved significant growth in the SaaS sustainability space, so joining this company is a chance to contribute to impactful supply chain solutions. The position also involves collaborating with diverse teams and stakeholders to enhance service outcomes.

Main Responsibilities

Supervising daily operations is a primary function, from tracking team KPIs to managing escalations between suppliers and clients. You’ll analyse data, offer feedback, and ensure business targets are met.

Responsibilities involve capacity planning and efficiently allocating resources to support supplier queries. You’ll facilitate meetings, investigate complex cases, and keep documentation current.

Developing staff is crucial here – recruiting, onboarding, and upskilling your team belong to your remit. Encouraging a positive, collaborative environment is key to success.

Additionally, you must maintain awareness of changing supplier regulations and company policies to deliver accurate guidance. Training staff on these changes is part of your remit.

Finally, collaboration across departments ensures gaps are closed and the service delivered to suppliers remains outstanding throughout.

Benefits of the Role

One major advantage is flexibility—a remote-first contract means your work-life balance is well supported. You’ll also find professional growth pathways; the company fosters learning and ongoing development.

Recognition and progression are core values, with structured feedback and recognition programmes to help you thrive. The culture here values innovation and improvement, allowing space for big ideas.

Potential Downsides

Since performance targets are important, the high-accountability environment may be stressful for some. Metrics-driven work tends to be demanding.

Additionally, if you prefer traditional office settings, the mostly remote work style might feel isolating at times despite occasional in-person options.

Our Verdict

This is an excellent leadership opportunity for experienced professionals wanting to make an impact in a globally relevant sector. The company’s values align strongly with employee wellbeing and sustainability.

If you’re an adaptable, results-oriented communicator who enjoys leading remote teams, you’ll find growth and fulfilment here. The emphasis on lifelong learning and innovation will appeal to ambitious professionals.