Discover the Job

The Service Desk Administrator role at One Acre Fund is a full-time management-level position. The contract comes with health insurance and paid time off as standard benefits.

Applicants need minimum relevant experience in IT service desk or tech support, including managing a team. The working culture supports staff development and growth.

The role allows you to work as part of a wider IT Operations group, supporting IT users remotely. As a manager, you will also develop junior staff and improve processes.

ITIL foundational knowledge and hands-on experience with service management tools, such as Jira Service Management, are important requirements for this position.

This job is open exclusively to citizens or permanent residents, giving local candidates a great opportunity to advance in a social impact-focused environment.

What You Will Do Each Day

The job centers on leading a small team of Service Desk Technicians and ensuring timely, high-quality remote support to staff members.

Responsibilities cover first-line troubleshooting, ticket management, escalation of technical issues, and maintaining up-to-date documentation for users.

You’ll also take part in monitoring, reporting on service desk trends, and suggesting improvements to reduce incident recurrence. Process automation is encouraged.

Project management features in your duties, allowing you to both contribute to and lead meaningful IT projects that support One Acre Fund’s mission.

Working collaboratively with stakeholders across the business and IT departments ensures issues are resolved efficiently for all involved.

Key Advantages

One of the biggest pros is the clear path for career development, thanks to the organisation’s strong learning culture and regular feedback from managers.

You’ll benefit from working in a diverse team environment, with access to mentorship and further training. There’s significant scope for personal and professional growth.

Potential Downsides

The service desk role can sometimes be demanding, especially given the need to meet service level agreements and escalate complex issues quickly.

Project work may require you to juggle various responsibilities at once, which could be challenging for those who prefer routine tasks over variety.

Final Word

The Service Desk Administrator role with One Acre Fund is well-suited for tech professionals seeking growth and a positive workplace impact.

If you thrive in a team, enjoy solving technical challenges, and want your work to truly matter, this could be an ideal move for your career.